All items will be shipped out 1-2 days of receiving your order.
Except for the busy holidays which can take 2-3 days to ship.
We only use
Paypal shipping address. If you want your item shipped to another location,
please let us know. Shipping from PayPal is much faster and easier for us to
I know that shipping cost can get crazy. I am a buyer too and I don't like over
inflated shipping cost.
I have very reasonable shipping rates and will always
use flat rate shipping boxes to cut down on cost.
Please also know that I am on
the East Coast and shipping to the other side of the country (west coast)
cost a bit so using flat rate boxes will save on shipping for customers that
live on the west coast of the US.
Each shipping price includes tracking info and any handling fees. If you do not
agree with the shipping,
please do not purchase. I try to be as fair as
possible with shipping cost and we do combine shipping on
ALL multiple items.
We ALWAYS refund if we use any flat rate envelopes or boxes if your items fit
in these types of packaging.
*Please understand that if your USPS tracking states that your package was
we will NOT replace package. We can only go by the
tracking. In most cases when tracking states
that it was delivered, most of the
time it was delivered to the wrong place or location so you may
check with neighbors or apartment managements as sometimes packages can be left
WE WILL NOT REPLACE ITEMS IF DELIVERY CONFIRMATION STATES
YOUR PACKAGE WAS DELIVERED.
*Unfortunately we will not replace theft of your parcels
We will be using USPS and UPS
(coming soon) to ship your packages.
INSURANCE: Insurance is always
optional and can be added as a extra cost.
PLEASE NOTE: IF SHIPPING CONFIRMATION STATES THAT
YOUR PACKAGE WAS DELIVERED,
WE WILL NOT REPLACE
Return & Exchange Policy
Due to the personal nature of the products sold at Udora Body
we are unable to accept returns or offer refunds. Prior to placing your
please email us with any product questions. If you are not completely
with your order for any reason, please email us at [email protected]
and we will
do our best to resolve your issues.
We will work with the customer to iron out any issues that may arise. I put in
a lot of work and time to make sure everything is perfect before it leaves my
LOST PACKAGES: If USPS tracking states that your packages was NOT delivered
after a very long period of time (such as more than 10 days ) after it was
we will replace your order. I have had orders go missing, customers
tell me that their
package never arrive and USPS tracking says it did, I ship
out another package and
the customer receives the original plus the new package
and I have to take that lost
so enough time has to go by to assure that your
package is missing.
We will issue a replacement package if your items are:
Broken or Loose tops and jars (If it was our mistake)
Wrong Order (As we sometimes make mistakes as we are human)
In some cases seriously lost items WILL be replaced.
We work on a case by case bases as each customer may have different
that may need to be addressed.
Online ordering processes are automated, so we are unable to make
changes to an
order once it is processed and packed.
**Shipping to Someone Else**
If you are shipping to someone else please make a note in message
checkout that the shipping address is being sent to someone else