Policies
No Soliciting Policy
Please note: We do not accept unsolicited proposals, advertisements, or marketing materials through this contact form. Thank you for respecting our policy.
Returns and Refunds Policy
At Udora Body Care, due to the personal nature of our products, we are unable to accept returns or offer refunds. To ensure you are completely satisfied with your purchase, please email us at udorabodycare@gmail.com with any questions before placing your order. If you are not entirely happy with your order, please contact us, and we will do our best to resolve the issue.
Customer Satisfaction
We are dedicated to providing high-quality products and excellent customer service. If you encounter any issues with your order, we will work with you to find a satisfactory solution. We take great care and effort to ensure every product is perfect before it leaves our hands.
Lost Packages
If your package has not been delivered and USPS tracking indicates it has been missing for more than 10 days after shipment, we will replace your order. Please note that we have encountered instances where packages were marked as delivered but were not received. In such cases, we ask for sufficient time to confirm the package is indeed lost before issuing a replacement.
Replacement Policy
We will issue a replacement package under the following circumstances:
- Damaged Items: If the tops or jars are broken or loose due to our error.
- Leaking Products: If your product arrives leaking.
- Incorrect Orders: If we made a mistake with your order.
- Lost Items: In some cases, seriously lost items will be replaced.
Each case will be addressed individually to ensure all customer concerns are properly managed.
Canceled/Changed Orders
Once an order is processed and packed, we are unable to make changes due to the automated nature of our online ordering system.
Shipping to Someone Else
If you are shipping your order to someone else, please note this in the message box during checkout, specifying the alternate shipping address.
Important Contact Information
For any inquiries or issues, please contact us at: Email: udorabodycare@gmail.com
Thank you for choosing Udora Body Care. We appreciate your understanding and support.