Terms of service

Customer Care

At Udora Body Care, we strive to provide the best customer service possible. While we aim for perfection, occasional mistakes may occur. If you experience any issues with your order, please contact us immediately. We will do our utmost to ensure your complete satisfaction.

Disclaimer

Although allergic reactions to natural ingredients are uncommon, discontinue use if irritation occurs and consult your physician. Some of our products contain ingredients derived from nuts, such as Shea butter. We list all active ingredients to help you avoid any potential allergens.

If you have specific sensitivities or allergies, carefully review the ingredient labels on your products or the information provided on our website before use. The information presented on our website is not intended to diagnose or treat any medical condition or to replace the advice of a qualified health professional.

By completing an order with Udora Body Care, you agree to the terms and conditions outlined below. We are not responsible for the mishandling or misuse of our products. By reading these policies, you agree to the stated terms and conditions.

Terms and Conditions

  • Retail Only: We do not offer wholesale or private labels at this time. Our items are made to order to ensure freshness and customization based on your scent preferences from our available selection.
  • Order Processing: We typically ship products by the next business day. However, if a product is out-of-stock, shipment may be delayed. We will notify you of any delays, and you may cancel your order at any time prior to shipping.
  • Freshness Guarantee: Our products are made fresh when ordered and are not stored on shelves. This ensures you receive high-quality, freshly-made items.

Shipping Policy

We will ship your product as soon as it becomes available. If there are any delays due to out-of-stock items, we will keep you informed. You have the option to cancel your order at any time before it is shipped.

Important Note

  • Mishandling and Misuse: We are not responsible for any mishandling or misuse of our products.
  • Allergies and Sensitivities: Please review all product ingredients and consult with a physician if you have any concerns about potential allergic reactions.

Thank you for choosing Udora Body Care. We appreciate your business and are dedicated to providing you with exceptional products and service.